hosted with us or elsewhere. Ongoing updates, fixes, CMS support and development support with clear turnaround times.">
Home / What we do / Website Maintenance

Website Maintenance & Support in Bangkok

We keep your website running smoothly with ongoing maintenance and support, whether it is hosted with us or elsewhere. From updates and fixes to CMS support and development work, our Bangkok team handles it in English and Thai.

For more detailed information on our website maintenance and support services, request our company profile below.

Request a quotation

Answer four quick questions and we’ll come back with a tailored proposal within one working day.

What we offer

Website maintenance that keeps you running smoothly

Updates & Fixes

Ongoing updates, fixes and small changes to keep your website current and working as it should.

CMS & Content Support

Hands-on support across WordPress and most other CMS platforms, for content and functionality changes.

Plugin & Software Updates

Keeping plugins, themes and core software up to date to maintain security and stability.

Development Support

Development work when you need it, charged at a clear hourly rate of 1,000 THB.

Troubleshooting & Bug Fixes

Diagnosing and fixing issues quickly, whether your site is hosted with us or elsewhere.

English & Thai Support

Bilingual support with clear turnaround times covered by a service level agreement.

Reviews

What our clients say
on Google

Phoenix Media
5.0★★★★★Google Reviews
Verified reviews from our Google Business Profile
P
Perry Rossetti13 reviews
★★★★★

We worked with Rob and his team at Phoenix Media over the summer to generate additional leads for our business. As we had little knowledge of digital marketing, they took the time to explain the process clearly and guided us through each…

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M
Michael Bridge4 reviews
★★★★★

We used Phoenix Media for all our online marketing and design work for our new show Broadway in Bangkok…unplugged which we produced at the Aksra Theatre in November 2019. Have to say I do not know a lot about online marketing, however Rob…

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A
Amanda Kwok1 review
★★★★★

Fern and Tiw were our main points of contact at Phoenix Media, and they were immensely helpful to maintaining our Thai language website, including all the product pages and blog pages. This was despite the challenges of technical language and the unusual terms we often used. Communication was also no issue.

Read on Google
F
First Fertility PGS CenterLocal Guide · 21 reviews
★★★★★

We have been working with Phoenix Media for the past 12 months, we are very happy with the performance and service from Rob and the team…

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Y
Yindee Europe1 review
★★★★★

I have been working with Rob and the team at Phoenix Media for my new E-Commerce business, their support and technical knowledge is excellent. Tom - Zelodo

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K
Kathleen James11 reviews
★★★★★

I needed help and Robert from their team was extremely responsive and helpful in answering all of my questions and guiding me through our new paid media campaign. If you need help with your marketing, this is the place to go! Thanks again, Robert :)

Read on Google → View all reviews
on Google

What you get

What's included

What's covered

  • Updates & Fixes

    Ongoing updates, fixes and small changes to keep your website working as it should.

  • Plugin & Software Updates

    Regular updates to plugins, themes and core software for security and stability.

  • CMS & Content Support

    Help with content, pages and functionality across WordPress and other platforms.

  • Troubleshooting & Bug Fixes

    Diagnosing and fixing issues quickly when something goes wrong.

  • Development Support

    Standard and senior development work when you need it.

How it works

  • Plan Or Per-Task

    Support on a monthly plan or on a pay-as-you-go basis to suit your needs.

  • Ticketing System

    Every request is logged and tracked, so nothing gets lost.

  • Standard & Senior Support

    Routine changes and more technical work, handled at the right level.

  • Clear Hourly Rate

    Development work charged at 1,000 THB per hour, billed in 15-minute increments.

  • Defined Turnaround

    Turnaround times covered by a service level agreement.

*We support websites hosted with us or elsewhere. For custom-built sites we may need to review the site before confirming what we can support.

**Support plans are tailored to your site and how often you need changes. Larger projects or redesigns are quoted separately.

Full visibility

Tracking & Transparency

All support work is tracked through our ticketing system, so you have a clear record of every change, fix and request, along with the time spent on each.

Turnaround times are covered by a service level agreement, and we can provide a regular summary of the work completed, so nothing happens behind closed doors.

Contact us
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How we start

Maintenance & Support Onboarding

We aim to keep onboarding simple, so your website is supported and looked after quickly.

Monthly website care report showing updates, backups, security scans and uptime
Step 1

Website & Access Review

2 days

We review your website and platform and set up secure access so we can support it.

Step 2

Support Plan Agreement

1 day

We agree a support arrangement matched to your needs, on a plan or per-task basis.

Step 3

Baseline Health Check

2 days

We check the site for issues and address any priority fixes.

Step 4

Ongoing Support Begins

1 day

You can raise tickets for changes, fixes and questions through our system.

Step 5

Continuous Maintenance

Ongoing

We keep your site updated, secure and running smoothly, with support whenever you need it.

How it's billed

Fees & Billing Overview

How maintenance and support is billed.

Website maintenance and support is available on a support plan or on a per-task basis. Development work is charged at 1,000 THB per hour, with support tickets billed in minimum 15-minute increments. Most clients purchase a block of support hours based on how much support they expect to need, for example 10, 20 or 100 hours, which are then used as required. Fees are agreed in advance.

The Phoenix difference

Why choose Phoenix Media
for website maintenance & support?

Hosted With Us Or Elsewhere

We support your website wherever it is hosted, not only sites hosted with us.

English & Thai Support

Bilingual support with clear communication and no language barriers.

Experienced Development Team

A team that knows WordPress and most CMS platforms inside out.

Clear, Affordable Pricing

Transparent hourly rates and support plans, with no surprises.

Defined Turnaround Times

A service level agreement so you know when your work will be done.

Structured Support & Ticketing

A proper ticketing system that keeps every request logged and tracked.

Case studies

Our Work

View a selection of our recent website and digital marketing campaigns.

All Case Studies

Start a Project

Let's build something that performs

We design, support, and market websites for international businesses in Thailand and abroad. Flexible, affordable, and easy to work with.

Get started

FAQ

Frequently Asked Questions

Get quick answers to common queries in our FAQs.

How much do you charge for website maintenance or fixes?+
Standard development work is charged at 1,000 THB per hour, with support tickets billed in minimum 15-minute increments.
Can you support a website hosted elsewhere?+
Yes. We support websites hosted with us or elsewhere. For custom-built sites we may need to review the site first before confirming what we can support.
What platforms can you work on?+
We have experience across most CMS platforms, including WordPress. For custom-built sites, we would need to review it first before confirming.
Do you provide support in other languages?+
We provide technical support in English and Thai only.
How quickly will I receive support?+
Turnaround times are covered within our service level agreement. For small tasks, we typically aim to complete within 24 hours.
How frequently can I get reports?+
We track all work through our ticketing system and can provide a regular summary of the work completed on request.

Company Profile

Request our Company Profile

For more detailed information on our services and results, request our company profile below.

Phoenix Media printed company profile booklet